Privacy Policy
Your privacy matters deeply to us. This policy explains what we collect, why, and what rights you have.
What we collect
Name, email, phone, academic details, and the specifics of your support request. For financial aid, we also collect bank information.
How we use it
Solely to process your support request. We never sell, share, or monetize your data.
How we protect it
All data is encrypted at rest and in transit. Bank details are additionally encrypted with AES-256 at the application level. Access is limited to authorized administrators.
How long we keep it
Active requests are kept while open. Closed requests are retained for 2 years, then anonymized. You can request a full export or deletion at any time.
Your rights
You can access, correct, or delete your personal data at any time. Contact us through the platform to exercise these rights.